Standard Chartered Bank Job: Customer Service Representative – Port Harcourt

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world’s most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank’s growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank’s heritage and values are expressed in its brand promise, Here for good.

Job Description
Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it’s service targets and bottom line projections.

Key Roles & Responsibilities

Overall Customer Service delivery and enquiry handling in the branch;
Evaluate customer needs and provide high level, accurate information and advice on products and channels;
Cross-sell bank products/channels to existing customers;
Migrate customers to the remote channels through online activation, e-Statements and ATM usage.

Qualifications & Skills

•B.Sc from any recognised University
•A good knowledge of the bank’s products, services and policies.
•Good service skills/etiquette/personal presentation
•Good knowledge of bank cash related policies.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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